Privacy Policy

Introduction

Optimum Counseling PLLC ("we," "our," or "us") is committed to protecting the privacy of all individuals who visit our website and interact with our practice. This Privacy Policy explains what information we collect, how we use it, and how we protect it. By using our website, you agree to the terms of this policy.

Information We Collect

We may collect the following types of information:

Contact form submissions, including your name, email address, and phone number
Appointment scheduling information submitted through our website or scheduling platform
Email communications you send to us
Technical data collected automatically through Wix Analytics, including browser type, pages visited, and general location data (no personally identifying information is collected through analytics)

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and appointment requests
Communicate with you regarding services, scheduling, and clinical care
Improve the functionality and user experience of our website
Comply with applicable legal and regulatory obligations

How We Protect Your Information

Optimum Counseling PLLC takes the security of your information seriously. Our website is hosted through Wix, which employs industry-standard security measures including SSL encryption. We do not sell, rent, or share your personal information with third parties for marketing purposes. Please note that communication via email and contact forms, while reasonably secure, is not guaranteed to be fully confidential. If you are a current or prospective client and wish to communicate sensitive information, please contact us by phone.

HIPAA and Protected Health Information

As a licensed mental health practice, Optimum Counseling PLLC is subject to the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) collected in the context of clinical care is governed by our HIPAA Notice of Privacy Practices, which is provided separately to all clients. This Privacy Policy applies to general website visitors and does not supersede our HIPAA obligations.

Cookies and Analytics

Our website uses Wix Analytics to collect non-personally identifiable information about how visitors interact with our site. This data is used solely to improve website performance and user experience. You may adjust your browser settings to decline cookies; however, some features of the website may not function properly as a result.

Third-Party Links

Our website may contain links to third-party websites, including our client portal and scheduling platform. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our website, please contact us immediately.

Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website following any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Optimum Counseling PLLC

Email: info@OptimumCounseling.net

Phone: 877.678.4260